Get in Touch With Us

Got a question about one of the poker sites we cover, spotted something that needs updating, or want to suggest a topic? This page explains the best way to reach us and what happens once your message lands.

How to Reach Us

Email is the most reliable way to get in touch. Write to us at [email protected] and a real member of the team will read it — we don't rely on auto-replies to stand in for an actual answer. We aim to respond within two working days, though it can run a little longer during busy stretches.

Adding a short subject line about what your message concerns — a review, a correction, a partnership enquiry — helps us route it to the right person and reply faster.

What You Can Contact Us About

• Questions about a site or offer — If you want more detail on how a welcome bonus, deposit method, or rewards programme actually works at one of the operators we've reviewed, ask us directly.
• Corrections and updates — Poker sites change their bonus terms, payment options, and licensing details over time. If something on the site looks out of date — for example a bonus figure or a rakeback detail — please flag it. We fact-check our pages and appreciate the extra pair of eyes.
• Content suggestions — If there's a format, a state-specific angle, or a comparison you'd like us to cover, let us know what you had in mind.
• Partnership and editorial enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and explain what you're proposing.
• Site or account issues — We review and rank poker sites but we don't operate them. If you're having trouble with a deposit, withdrawal, or a login on a specific poker site, that has to go through that operator's own support team — we can't access or resolve account-level issues on your behalf.

A Note on Independence and Commercial Relationships

Poker Sites may earn a commission when readers sign up through links on this site. That relationship never decides how a poker site is scored or ranked — our ratings reflect factors like traffic, game variety, software quality, and payment reliability, assessed the same way regardless of any commercial arrangement. If you have questions about how we cover a particular operator, feel free to raise them with us directly.

If You Need Support Around Your Gambling

If a message you send us touches on struggling to control your play, chasing losses, or gambling affecting your finances or wellbeing, please say so. We'll point you toward appropriate resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time. Several states also run their own self-exclusion and support programs — we won't attempt to work around any self-exclusion you've put in place.

Online poker for real money is legal only in certain regulated US states, and every site we review requires players to be 21 or older (18 in a small number of jurisdictions). If you're unsure whether real money poker is available or legal where you live, that's a reasonable thing to ask us about.

What Happens After You Email Us

Your message goes to a person, not a queue. We read it, work out who's best placed to answer, and reply within our usual two-working-day window. If we need more detail to help — say, which state you're in, or which poker site your question relates to — we'll ask before giving you a partial answer.

If you're still deciding where to play, our current rankings and comparisons are a good starting point, and readers weighing options outside the standard regulated market may also find our page on non-GamStop casinos useful for context on how offshore-facing sites are typically assessed.

Before You Write In

A few quick checks can save you a round trip:

1. If your question is about a specific bonus, note which poker site and which offer you mean — terms vary a lot between operators.
2. If you're reporting a factual error, include a link or a screenshot where possible so we can verify it quickly.
3. If your enquiry is account-specific (a deposit that hasn't landed, a withdrawal delay), contact the poker site's own support team first — they hold the account and payment records, we don't.

Thanks for taking the time to reach out. We read everything that comes in, and genuine feedback from players is a real part of how we keep this site accurate and useful.